LGRA Terms & Conditions
(Little Grappy Running Academy)
By registering for and participating in any class, programme, package, or activity organised by LGRA (Little Grappy Running Academy), all participants are deemed to have read, understood, and agreed to the following Terms & Conditions.
1. Membership Categories
LGRA offers the following membership tiers:
1. LGRA Public
Open to the general public for individual classes and selected activities.
2. LGRA Active Membership
Designed for participants enrolled in specific training programmes or packages.
3. LGRA Gold Membership
Premium access for members entitled to Gold-tier benefits and privileges.
4. LGRA Platinum Membership
Our elite tier for members entitled to Platinum-tier benefits and privileges.
5. LGRA Senior Membership
Exclusively for ages 71 and above, designed to support and empower active lifestyles.
Access & Benefits
Access to classes, credit usage, and benefits varies according to membership tier, as determined by LGRA.
2. Package Validity & Expiry
2.1 Commencement
The validity period for all packages and tickets starts from the date of purchase. Please ensure sessions are used within the following timeframes:
2.2 Standard Validity Periods
How long your credits last depends on the package price and your membership status:
Single / Trial / First-time Tickets
All Members: 1 Month
Packages below RM500
Platinum Members: 6 Months | Other Members: 4 Months
Packages RM500 – RM999.99
Platinum Members: 12 Months | Other Members: 6 Months
Packages RM1,000 and Above
Platinum Members: 24 Months | Other Members: 12 Months
2.3 Special & Promotional Packages
Special packages: Customised programmes or promotional plans follow a validity period based on mutual agreement between both parties.
Promotional variations: Certain classes may carry different validity periods, depending on ongoing promotions or campaign terms at that time.
2.4 Expiry Policy
Forfeiture: All sessions and credits must be used within their stated validity period.
Non-Refundable: Any unused sessions will be automatically forfeited upon expiry and cannot be refunded, extended, or exchanged.
3. Class Booking System
3.1 Official Channel
All classes must be booked through the official LGRA booking system.
3.2 Booking Confirmation
A class is considered confirmed only after successful booking confirmation.
3.3 Schedule Adjustments
LGRA reserves the right to change class schedules, assigned coaches, or training venues at its discretion as deemed necessary to ensure the safety and quality of the program.
4. Cancellation & Postponement Policy
4.1 Notice Period
Any cancellation or rescheduling must be made at least one (1) hour before the scheduled class time via the booking system.
4.2 Late Cancellation
Failure to cancel or reschedule within this timeframe will result in the class being automatically forfeited.
4.3 No-Shows
Absence due to personal reasons, late arrival, or no-show will be treated as a completed session.
4.4 Arrival Policy
Late arrivals may result in a shortened class duration, with no replacement session or refund provided.
5. Credit System
5.1 General
LGRA operates on a Credit System, where credits are required to book and attend classes, programmes, or activities.
5.2 Credit Rules
Credits are non-transferable, non-shareable, non-resalable, and cannot be exchanged for cash.
Credit requirements may vary depending on class type, programme, or membership tier, as shown in the booking system.
5.3 Credit Deduction
Credits are automatically deducted upon successful booking.
If a class is not cancelled or rescheduled at least one (1) hour before the class, credits will be automatically deducted and forfeited.
Used or forfeited credits are non-refundable and non-replaceable.
5.4 Credit Validity
Credits follow the same validity period as the purchased package.
All unused credits will expire automatically upon package expiry.
5.5 Right to Modify
LGRA reserves the right to amend the Credit System, credit usage rules, or credit requirements at any time.
6. Refund Policy
6.1 General
No refunds will be provided once a class, package, membership, or credits have been purchased.
6.2 Exceptions
Refund requests will only be considered for medical reasons, supported by valid medical documentation, and are subject to management approval.
6.3 Fees
Administrative fees may apply for approved refunds.
6.4 Finality
All refund decisions made by LGRA management are final.
7. Health & Safety Responsibility
7.1 Medical Fitness
Participants are responsible for ensuring they are medically fit to participate in LGRA activities.
7.2 Liability
LGRA is not liable for injuries arising from undisclosed medical conditions, failure to follow coaching instructions, or personal negligence.
7.3 Disclosure
Participants are advised to inform coaches of any existing injuries or health conditions prior to participation.
8. Media, Photography & Promotional Consent
8.1 General Consent
By joining LGRA, participants automatically grant consent for photos and videos taken during classes or events to be used for LGRA's media, marketing, educational, and promotional purposes, including websites and social media platforms.
8.2 Opt-out Procedure
Participants who wish to opt out must submit a written request to LGRA management prior to the session.
9. Code of Conduct
9.1 Respectful Behavior
Participants are expected to behave respectfully towards coaches, staff, and fellow participants at all times.
9.2 Suspension & Termination
LGRA reserves the right to suspend or terminate participation without refund in cases of unsafe, disruptive, or inappropriate behavior.
10. Amendments & Final Authority
10.1 Right to Amend
LGRA reserves the right to amend these Terms & Conditions at any time without prior notice.
10.2 Management Discretion
All interpretations and decisions by LGRA management are final and binding.
